How do I actually speak to someone at DPD?

If you want to speak to a human at DPD about your delivery, then call the DPD connection number on 0121 275 0500. The contact number for DPD is available directly from their website at no or lower cost. Calls cost 7p per minute plus your standard network charge.

How do I contact DPD local?

You can contact us in a number of ways:
  1. The direct telephone number of each query clerk can be found at the top of your invoice.
  2. You can fax your queries to us on 0121 647 0871.

Is DPD local the same as DPD?

DPD Local is a part of DPDgroup, one of Europe’s leading delivery companies, which is wholly owned by La Poste, the second largest postal group in Europe. Since it was created in 1979, DPD Local, formerly Interlink Express, has built an excellent reputation for providing a friendly and professional service.

What is DPD and DPD local?

DPD Local is one of the UK’s leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world.

Is DPD Local next day?


For parcel delivery in the UK before close of business the following working day.

Is DPD local reliable?

DPD Local, in conjunction with our sister company DPD offers one of the fastest, most-reliable delivery services in Europe.

Do DPD local give you a time slot?

DPD Local has extended its award winning Predict service by letting you know when we are going to arrive to pick up your parcels. We’ll provide you with a convenient one hour timeslot via text or email, and you‘ll have the option to rearrange your collection date if required.

Why is DPD holding my parcel?

Your parcel has been held at your local DPD depot. This status means that we have received the data pertaining to your delivery from the shipper – the parcel has not neccessarily been received by DPD yet.

How long does a DPD claim take?

claims are dealt with within 30 days, however, in exceptional circumstances this can take longer.

Can I pick my parcel up from DPD Depot?

You’re spoilt for choice! You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.

Does DPD give compensation?

We currently include standard cover of up to £50 on our services, you can however for a small fee cover your parcel up to £5,000. For our international services we have introduced a new two tier cover option which provide excellent rates with and without cover.

How do I get a refund from DPD?

If you no longer need to send your parcel, you can cancel your order and request a refund.

Please note that to be eligible for a refund you must:

  1. Be the contract holder with DPD Local.
  2. Have booked the delivery within the last 28 days.
  3. Request your refund prior to collection or drop-off.

Can DPD return to sender?

If you are sent a product that is faulty or not what you wanted, send it back by DPD.

How do I arrange a DPD collection?

It’s easy to book a parcel collection and get a quote with DPD Local Online, enter your details into the quick quote tool and choose the service that best suits you, then let us take care of the rest.

Do I need a label for DPD collection?

Unfortunately, all our discounted services with DPD require you to print a label, so please ensure you can access a printer before you book one of these services.

What happens if you missed DPD delivery?

If you don’t call DPD, they‘ll try to deliver your order on the next working day. If you‘re not there again, it’ll try again for a third time on the next working day after that. If you still weren’t able to receive your order after the third attempt, DPD will hold on to it for seven days.

What happens if you don’t collect a DPD parcel?

If your parcel has not been collected, you may be able to rebook your collection, or switch to a drop-off service. Why hasn’t my parcel been collected? Driver Out of Time — other deliveries have ran over their allotted time period, which means there’s no time left on the day for the driver to collect your parcel.

How do I contact DPD drivers?

If you have not received a claim form, please contact Customer Services on 0121 275 0500.